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Due to high order volumes, shipping is delayed but will be completed within 3-4 business days. Thank you for your patience!

Satisfaction Policy

Satisfaction Policy

At NANUK, we are committed to ensuring your complete satisfaction with our bags. We understand that choosing the right bag is a significant decision, and we want you to have confidence in your purchase. That's why we offer a 30-Day Satisfaction Guarantee. 

If, for any reason, you are not entirely satisfied with your NANUK bag within 30 days of purchase, you can return it for a full refund or exchange. We want you to be confident in your choice and feel assured that our bags meet your specific needs. Please note that the 30-Day Satisfaction Guarantee is subject to the following conditions

  • The bag must be in its original condition with all accessories and packaging.
  • The customer is responsible for return shipping costs.
  • The guarantee is applicable to bags purchased directly from NANUK or authorized NANUK retailers.

PROOF OF PURCHASE

NANUK provides you with the highest-quality bags designed to withstand the rigors of professional use. We believe in the superior craftsmanship and durability of our products, and this guarantee reinforces our commitment to your satisfaction. If you have any questions or wish to initiate a return under our 30-Day Satisfaction Guarantee, please contact our customer support team, and we will be happy to assist you. Thank you for choosing NANUK, where your satisfaction is our priority.